Postage and Packaging Charges
Our postage costs are based on the weight of your order, as Royal Mail charges.
We aim to process all orders within 3 working days of receiving your payment, unless otherwise stated in the product information displayed within the shop pages. At busy times, or if the order is large, this may not be possible but we will always get your parcel sent to you as soon as we can. Please call us if your order is urgent and we will do all we can to help. Please note we cannot guarantee a delivery time and Wild in Art cannot be held responsible for late deliveries. No refunds will be paid for late deliveries. Estimated timescales for delivery are 3-5 working days from dispatch, via Royal Mail.
Returns and Cancellations
We hope that you are happy with your purchase, however if you are not, please inform us of a return in writing within 14 days of placing your order, in line with the terms set by the Distance Selling Regulations (DSR). Please return your purchase to us in its original condition within 14 days and we will be happy to exchange it or give you a refund. Returns will only be accepted on goods that are unused. It is your responsibility to ensure all goods are returned to us in a re-saleable condition, in the original packaging with tags still attached, and that they are not damaged in transit.
All returned items must be sent, postage paid, to:
The Painted Pigs Company
7 Wall Hall Drive
Herts WD25 8BY
Please note that when returning an item, the parcel is your responsibility until it reaches us and we accept no responsibility for mislaid return parcels. We recommend that you ask your Post Office for a proof of posting (available free of charge). All goods are returned at your own expense, and must include your original receipt. This does not affect your statutory rights.
We take great care to ensure your goods get to you in perfect condition, however, in the rare event that goods are delivered faulty or damaged in transit please contact us on 01663 308088 (Monday to Friday, 9.30am-5pm) or email firstname.lastname@example.org so we can arrange a replacement or a refund. Goods are classified as faulty if they are received damaged. Items that are damaged as a result of wear and tear are not considered to be faulty.
Any refunds granted will be credited to the Debit or Credit Card used at the time of order processing. Once we receive the item(s), we will issue a refund or replacement(s), whichever is requested and depending upon availability. Refunds will be issued within 14 days of receipt of the returned goods. A refund will be issued for postage paid only when the item is found to be defective or incorrectly supplied from the original order. If you fail to return goods at your expense, the we reserve the right to charge the direct costs for their recovery and may offset that amount against any refund due.
Out of Stock
Every effort is made to dispatch your order complete. Unfortunately we cannot ensure that we permanently stock all items, although we do try our hardest. In the event we are temporarily sold out of an item you order, we reserve the right to cancel it or replace it with an alternative product unless otherwise instructed. If the delivery of goods is expected to be more than 30 days we will inform you prior to shipping the order in the event you would prefer to cancel it.